Dear users~

Our team will be on holiday from Feb 14 to Feb 23. During this time, replies may take a little longer than usual. Thanks so much for your patience and understanding. 🤗

To help us handle cases more efficiently, please avoid submitting the same issue multiple times through DMs, tickets, or website reports. Duplicate submissions may slow down the review process for everyone. 🤕

For urgent matters:

Please DM an online Official staff member or Mod on Discord with:

• Your E-Pal User ID

• Clear reporting proof (screenshots or other helpful details)

This will help us locate and resolve your case much faster. 😇

We truly appreciate your understanding and support. 🙇

We wish you and your loved ones happiness, prosperity, good health, and great fortune in the year ahead. May the lunar new year bring you success in every game, joy in every moment, and endless good vibes, we'll see you after the break! 🧧✨