1. Users' accounts applying for custom medals/gifts must be at least 100 days old in order to properly apply.

2. Application process for custom items starts with contacting official admin Reno firstly for approval. The application should be submitted at least 1 week before the deadline and after review, will be delivered to epal official Ryan to schedule it to be online.

3. Before applying, the user should make a minimum of 100 buff in revenue from arcade rooms in their application week, this has to be done in their own room, other rooms will not count. (Rooms needs to gather 100 buff in support without using an item sale/presale or an Event as a way to gather people to help reaching the goal of the room; this will be checked and reviewed in the weekly arcade spreadsheet.

3.1. Users cannot be promoting a Custom Item that has not been added or approved on the website or by admins as a way to keep gathering the minimun buff required, includes posts and other type of advertising in addition to the previous rules mentioned in the point 3.

4. Once online, the user can sell their custom items via arcade rooms/IM gifts, these items cannot be sold via epal orders. Users cannot open arcade rooms then go afk to sell their custom items or host afk rooms to sell them; this will be considered as breaking ToS.

4.1. Custom item selling period will be of 1 Week and a half after the Custom item has been activated on the platform (12 Days) after that period has ended the custom item will no longer be able to be sold as it will considered into Account Boosting.

5. Custom items must not include any source of Copyrighted content.

6. Handmade custom items will have priority in accepting over AI-made/modified ones, users must specify at the time of applying which resource was used to make the items.

7. Users cannot apply for Animated custom items as those are exclusively from the platform.

8. Limited medals are only for the Official Host team Events and those will not be available for sale, making them only attainable by participating in official events.

9. Only one custom item can be applied by a user at a time; users cannot apply for a custom medal and a custom free gift within the same week. Users will not be allowed to apply for new gifts for 1 month after the gift they requested has been added on the site.

10. Only a certain amount of custom items will be accepted monthly, users must apply within a reasonable time, but consider that not all of them will be accepted; only 8 custom medals and 8 custom free gifts will be accepted to be online every month moving forward.