ePals Page

‒ You can get personalized services from the top quality gamers worldwide, Superior deal!

● With 100+ games, chilling activities, and custom services, you can always find a relaxing environment

● Choose from over 200,000 ePals of various types, and you'll always meet interesting new friends

‒ Game Service

● Play games with players

● Must have a certain gaming skill level

‒ Chilling Service

● Socialize with players

● Must have certain social skills

‒ Custom Service

● Other unlisted games or social activities

● Must have clear service details

‒ eStars-the best ePals

‒ Legends ePals- Pro Gamers

‒ AI ePals-24/7 Buddies

— Chilling ePals-Lovely Souls

— New ePals-Recently joined ePals

— Most Potential ePals-The fastest-progressing ePals

— More ePals-More interesting ePals

‒ Before placing an order:

● Select the ePal and the service you like

● Check more detailed information on the ePal's personal page

● Contact the ePal through IM and discuss the details of the order

● It is not recommended to place an order directly without communicating with the ePal.

‒ Placing an order

● Find the "Play" button for the corresponding service on the ePal's "profile page" or "IM" to trigger the ordering process.

● If it is a free order, you can complete the payment without paying.

● If it is a paid order, you need to choose a payment method such as Paypal.

● After the order payment is completed, the order process will be completed in the conversation box between you and the ePal in IM.

‒ During the service

● Negotiate with ePal via IM to enter the game or other service scenarios together.

● Most games or services need to be completed outside of E-Pal on third-party platforms.

● For services like "Chat", you can directly use E-Pal's voice call function to complete them.

‒ After the Order

● Review the ePal: Give a real evaluation to ePal based on the quality of the service.

● Tip ePal: If ePal provides a great service, you can give a tip to encourage them.

● Follow or Subscribe to ePal: Establish a long-term relationship with ePal so that you can have someone to accompany you anytime and anywhere.

‒ In general, any issues you encounter can be resolved by visiting the "Customer Service" section in the Help Center.

‒ Typical issues encountered in Play include:

● ePal is not taking orders

Generally, if an ePal is not taking orders, they will indicate that they are not taking orders or go offline. It is recommended that you do not place an order with an ePal in those states.

If an ePal is online but not taking orders for an extended period of time, you can manually cancel the order.

● Dealing with toxic people

You can use the "Block" function to block them

You can use the "Report" function to report them to customer service

● Order Refunding

You can request a refund from the ePal through "IM" by sending a message indicating that you want to cancel the order and request a refund.

You can directly initiate a dispute with customer service in the "Order Center," and they can also process the refund once the dispute is resolved.

Refunds must be filed within 72 hours after the order is completed.

● Toxic Streamers

If you encounter toxic streamers, you can directly report them in the live stream, and there is a reporting entrance in the live stream interface.

● Toxic viewers

The streamer can kick toxic viewers out of the room.

The streamer can block toxic viewers.

The streamer can disable public chat messages.

● Allowed Content to Live Stream

Any content live-streamed in any live room must fully comply with our E-Pal platform's User Agreement and Community Guidelines.

● Live general rules

We do not allow long-time AFK in the livestream room.

We do not allow any NSFW content in the livestream room.

Respect Others: It is prohibited to engage in any form of verbal abuse, hate speech, discrimination, or insulting behavior towards others.

Protecting Minors: Broadcasting or discussing inappropriate content related to minors, including explicit, violent, obscene, or illegal activities, is strictly prohibited.

Fraud and Deception: Broadcasting or encouraging any form of fraud, deceptive behavior, or illegal activities is strictly prohibited.

Advertising Guidelines: Commercial advertisements and promotions should comply with the platform's advertising policies.

Illegal Activities: Broadcasting or encouraging any form of illegal activities, including theft, drugs, violence, etc., is strictly prohibited.

Personal Safety: Broadcasting self-harm, suicide, or any behavior that may endanger personal safety is strictly prohibited.

Cybersecurity: Broadcasting or encouraging any form of cyber attacks, hacking, or misuse of personal information is strictly prohibited.

Privacy Protection: Respect the privacy rights of others, and do not broadcast or share personal information without consent.

Compliance Requirements: Comply with applicable laws, regulations, and platform policies of your region or country