Wallet

‒ The E-Pal Wallet is a place for Buff recharge, transaction details display, and withdrawal.

‒ Buff is a virtual currency used on the E-Pal platform, with a conversion rate of 1 Buff to 1.00 USD.

‒ In the app, you can only use "Apple Pay" or "Android Pay" to recharge Buff, and the mobile payment channel will charge a channel fee of 15%-30%.

‒ On the website, you can use electronic wallets such as Paypal to recharge Buff, and the electronic wallet will charge a payment channel fee of 3%-4.5%.

‒ When recharging Buff in the app or website, E-Pal platform will charge a service fee of 10%.

Transaction details of any month and any type of Buff expenditure and income can be searched through the date filter.

‒ Only Buff earned through E-Pal services, such as completing orders, can be withdrawn. Buff obtained through recharging cannot be withdrawn.

‒ After Buff is credited to the account, it takes 3-15 days to be eligible for withdrawal based on the number of completed orders.

‒ Currently, the only withdrawal channel available is through PayPal, and a PayPal account must be linked to the E-Pal account to withdraw Buff.

‒ When withdrawing, E-Pal platform will charge 20% of the withdraw amount as commission fee.

‒ Recharge not received

● Due to network fluctuations, Buff may not be credited instantly. Please wait patiently for the payment channel to return the results. If the recharge has not been received for a long time, please seek help from the staff through "Customer Service" in the "Help Center".

‒ Unable to withdraw

● Please ensure that the Buff Income balance is not 0, and the single withdrawal amount is limited to 1-500. If the withdrawal has not been received for a long time, please seek help from the staff through "Customer Service" in the "Help Center".

‒ Unable to withdraw on the APP

● Due to related restrictions, the withdrawal function is only available on the website.